TSP: How to Modify/Change/Update the Primary Contact

Description: This article will guide you on how to modify the Primary Contact.

Process:

To update the Primary Contact on the HUB, you'll need to submit a support ticket. Here's how:

1. Provide the following information:

   • EFIN

   • Current name

   • Desired new name
     
     

2. Create a support ticket using the following instructions:

   • Log in to your account on the support platform. (https://support.servicebureauaccelerator.com)

   • Navigate to the "Submit Ticket" or "Create Ticket" section.
     
     

     

     
     
     

3. Fill in the following as shown below:

   • Subject: Type “Modify Primary Contact” and add the EFIN related to this.
     Category: EFINs :: Updating Efins
     
     

     

     
     
     

   • Description: Please confirm the EFIN, the old Primary Contact, and the new Primary Contact.
     
     

     

     
     
     

   • Please type your phone number.
     
     

     

   • Click submit.
     
     

     

4. The support team will work your ticket out, once it is done they’ll let you know.
   After that process is done, you’ll be able to see the changes.