Description: This article will walk you through how you can troubleshoot when the “Start new return button” is missing in your software
Process:
Verify that you are trying to Start a new return using your Preparer login credentials. If you are using the preparer login credentials, and it’s still not available, proceed to the next steps.
Access software using the admin login
Click on Main Menu
Go to Company Configuration
Click on Tax Preparation Controls
Review Tax Preparation Settings
Make sure the offices do not have a ✅ mark next to it. Having that checked will disable returns for offices.
