Description: This article will guide you in resolving the issue when the company information verification is not saving.
Process:
If you're experiencing issues saving a location in your Account Hub, even after entering all the correct information, please follow the steps below:
Ensure all fields are completed:
When adding a location, make sure that all required fields are accurately filled out.Check the 'Company Information' section:
If the location still doesn't save, scroll up to the Company Information section and click on the IRS Tracking Number field.Press ENTER:
After clicking the field, press ENTER on your keyboard. A confirmation message should appear.Save your changes:
Scroll to the bottom of the page and click Save All.
Once saved, the new location should now appear under the Manage Locations section of your Account Hub.
If the issue persists after completing these steps, please open a support ticket and include a screenshot or a Loom video demonstrating the problem. Our support team will assist you promptly.
