Description: This article will guide you on what to do when logging in from a different country and the access is denied.
Resources: Support Portal - https://support.servicebureauaccelerator.com
Process:
To enable access for individuals from other countries to your Software or Multi-Office Admin (MO), it's essential to have their country enabled in the system. Attempting to log in from countries that haven't been enabled may result in the Location Account or MO being disabled or displaying an “Access Denied” message.
Ensuring access from various countries is crucial for expanding accessibility and ensuring smooth operations across borders.
To request the enabling of access from a specific country, please follow these instructions to open a ticket:
Navigate to the ticketing system.
Create a new ticket with the subject line indicating the request to enable access from a specific country.
Provide details such as the name of the country or countries for which access needs to be enabled.
Submit the ticket, and our support team will assist you promptly in enabling access from the requested country or countries.
For more information on how to open a ticket with this concern, refer to the steps below:
Open the Support Portal link - and login https://support.servicebureauaccelerator.com/portal/en/signin
Click on “Create/Add a ticket” on the right side of the screen.
Fill in the following as shown below:
Subject: Type “Country Unlock” and add the EFIN related.
Category: Tax Software :: Login Issues
Description: Please confirm the Location Account name, the EFIN, and the Country you need to unlock.
Enter your phone number.
Click submit.
The support team will work your ticket out, once it is done they’ll let you know.
After that process is done, you’ll be able to use the software or MO (Multi Office Admin) as usual, but from that other country.
