Description: This article will provide you with the steps on how to solve this issue.
Process:
If you encounter the error code "Invalid EFIN Found" while preparing returns, please follow these instructions to resolve the issue:
Go to the Firm Page and save your progress.
Edit the Return and save the changes through the return process, as well as on Form 8879.
If you have a bank account listed in the payment section, go back to that screen and edit the payment details. If you do not have a bank account listed, you can skip this step.
Finally, save all the changes made.
If the issue persists after completing the previous steps, please submit a ticket for further assistance. When submitting the ticket, ensure you include the following details:
EFIN (Electronic Filing Identification Number) related to the return.
Location’s Account Name associated with the return.
A brief confirmation that you have already followed the previous steps.
This will help expedite the process and allow our team to assist you more efficiently.
Our support team will promptly assist you with this issue to ensure the accuracy and security of your information.
To submit the ticket, please follow these steps:
Open the Support Portal link and sign in: Support Portal Sign-In
Once signed in, click on "Create/Add a ticket" on the right side of the screen.
Follow the prompts to complete the ticket submission, ensuring you include the necessary details outlined earlier.
Fill in the following as shown below:
Subject: Type “Invalid EFIN Found” and add the EFIN related.
Category: Tax Software :: Other
Description: Please confirm you tried the previous steps, the EFIN related to the return, and the Location Account name related to the return. If possible add a picture of the error.
Provide your best can be reached number.
Click submit.
Our support team will review your ticket promptly and work to resolve the issue as quickly as possible.
