Description: This article will guide you on what to do when getting the error message "This account has been disabled".
Resources: Support Portal: https://support.servicebureauaccelerator.com
Process:
This issue could happen when you’ve tried several times to log in with the incorrect credentials, when one of the offices logs in from a different country, etc. Please submit a ticket using the following instructions:
Open the Support Portal link: https://support.servicebureauaccelerator.com/portal/en/signin
Now, please sign in.
Click on “Create/Add a ticket” on the right side of the screen.
Fill in the following as shown below:
Subject: Type “Disabled MO” and add the Master EFIN.
Category: Tax Software :: Login Issues
Description: Please confirm the Master EFIN, and add a screenshot if you can.
Please type your phone number.
Click submit.
The support team will work your ticket out, once it is done they’ll let you know.
After that process is done, you’ll be able to use the MO (Multi Office Admin) as usual.
